The Government exists to serve the community well within available resources. To this end, it recognises the need for the community to be well informed about the Government, the services it provides and the basis for policies and decisions that affect individuals and the community as a whole.

The Code on Access to Information (the Code) defines the scope of information that will be provided, sets out how the information will be made available either routinely or in response to a request, and lays down procedures governing its prompt release

The Code authorises and requires civil servants, routinely or on request, to provide information unless there are specific reasons for not doing so. These reasons are set out in Part 2 and will normally be referred to if a request for information is refused.

Requests for information will be handled as promptly and helpfully as possible and if necessary, members of the public may be approached to clarify their requests or the requests may be directed to the most appropriate department. Procedures will be kept as simple as possible.

The Code also sets out procedures for review or complaint if a member of the public considers that the provisions of the Code have not been properly applied.

You can download the Code by clicking here.

Procedures and Charges for Access to Information

Requests for information or records held by the bureau may be made by letter, e-form or application form obtainable from the Reception Counter of this Bureau or the Public Enquiry Service Centres of District Offices of the Home Affairs Department. The application form is also available for download by clicking here . The application should be addressed to:

Access to Information Officer,
Environment Bureau,
33/F, Revenue Tower,
5 Gloucester Road,
Wan Chai, Hong Kong

Other than publications which are available free of charge, or at cost specified, the following photocopying charge will be levied :

Photocopying black and white on A3 or A4 size paper

HK$1.00 per copy unless otherwise provided by enactment or approved by the Secretary for Financial Services and the Treasury

The above charge is subject to revision from time to time.